Report a lost or stolen debit card or fraud issues

Your security is our priority.  If your VISA debit card is lost, stolen or declined, or you suspect fraudulent activity, please call us immediately.

When you call, please be prepared to share the following:
  • your name (as it appears on your VISA debit card)
  • your social security number.
You should NOT be asked to share your security or PIN (Personal Identification Number).


Getting ready to travel?

Please call to advise us if you plan to use your VISA debit card outside your normal geographic area such as when planning to travel. Call us at 903-843-4100 during normal banking hours.

Call us at 800-791-2525 to report a lost or stolen debit card
During banking hours call:

24 Hours a day, call: