Report a lost or stolen debit card or fraud issues

Your security is our priority.  If your MasterCard debit card is lost, stolen or declined, or you suspect fraudulent activity, please call us immediately.

When you call, please be prepared to share the following:
  • your name (as it appears on your MasterCard debit card)
  • your social security number.
You should NOT be asked to share your security or PIN (Personal Identification Number).

 

Getting ready to travel?
 

Please call to advise us if you plan to use your MasterCard debit card outside your normal geographic area such as when planning to travel. Call us at 903-843-4100 during normal banking hours.
 


Call us to report a lost or stolen debit card
During banking hours call:
903-843-4100

24 Hours a day, call:
800-472-3272


Your identity can be stolen in an instant. Don't be a victim. Learn simple ways to keep personal information secure and protect yourself. Learn More